Shipping policy
Shipping Policy – JioNaturally
Thank you for choosing JioNaturally – where nature meets purity. We aim to deliver your favorite natural skincare products safely and swiftly.
📦 Shipping Timeline Definition
At JioNaturally, our shipping timeline refers to the time taken to process and hand over your order to our delivery partners, not the final delivery time to your doorstep.
Our standard order processing time is 1–3 business days (excluding Sundays and public holidays). Once dispatched, delivery timelines will vary based on your location and courier service speed.
🚚 Estimated Delivery Time After Dispatch
| Location Type | Estimated Delivery Time After Dispatch |
|---|---|
| Metro Cities | 2–5 business days |
| Tier 2 & 3 Cities | 3–7 business days |
| Remote Areas | 5–10 business days |
Note: These are estimated timelines provided by courier partners and may vary due to circumstances beyond our control (weather, strikes, public holidays, etc.)
📍 Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email/WhatsApp, which you can use to monitor your shipment's progress in real-time.
📦 Order Packaging
We use eco-conscious, hygienic, and tamper-evident packaging to ensure that your natural products arrive in perfect condition.
🚫 Undeliverable Packages
In case a package is returned to us due to:
-
Incorrect shipping address
-
Multiple failed delivery attempts
-
Refusal to accept
We will contact you to re-confirm the address. Reshipping charges may apply. Refunds (if applicable) will be made excluding shipping charges.
🌍 Shipping Locations
We currently ship all over India. For international shipping, please contact our support team prior to placing an order.
📞 Need Help?
For any shipping-related concerns, feel free to reach out:
Email: joy@jionaturally.com
WhatsApp: +91-8100383775
Support Hours: Monday–Saturday, 10 AM to 6 PM